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DO YOU HAVE QUESTIONS?
We want to help. Here are some answers to our most commonly asked questions. If you still can’t find what you’re looking for please click on one of the options below, fill out this form or contact your local Tasco pro.
Tasco Account is a convenient and secure platform designed to help our customers be closer to the order fulfillment process and provide you with a more streamlined way to manage your account, access invoice information, and interact with our services.
We currently are in our pilot launch and Tasco Account will not display invoices from other locations. In our pilot store and on your invoice, there will be a QR code that will link to our sign-up page. Enter your information as instructed on the page, using the email you provided at the time of purchase (and on your invoice) and create a password to complete the sign-up. If you have lost the link, please speak to your local Tasco Richmond Hill sale associate and we can send the link. Your email for your Tasco Account must be the same email provided at the time of purchase that is on your invoice.
To log in, visit our website through the QR Code link and click the "Login" button. Enter your username and password, then click "Submit." If you forgot your password, use the "Forgot Password" link to reset it.
Firstly, we’re so happy you joined and created an account. Our portal is only available to those who purchased from our pilot launch location (Tasco Richmond Hill). We will notify users when the program is rolled out to our other locations.
Once on the login page, select 'forgot password'. You will be directed to our 'Forgot your password?' page. Please enter the email address associated with your account and invoice and select 'submit'. We will send you an email to reset your password. If you do not know the email for your account, please reach out to your local Tasco pro or submit a request.
You can change your password from the "Account Settings" section after logging in. Select the "Change Password" option and follow the instructions.
As it relates to your Tasco Account, you can make changes to your password and delete your Tasco Account from the "Account Settings" page once you’re logged into your account. These changes, once saved, are related to your Tasco Account only. If you would like to make any changes to your invoice included but not limited to questions regarding your purchase, the email on file or phone number etc.….please contact your local Tasco pro or a member of our customer service team.
Once logged in and on the account overview page, you will find a list of current and past invoices including site inspections and installs. Click on the invoice of your inquiry for more information. If you’re having issues seeing any invoice, please contact us for more assistance.
If you encounter any issues, try clearing your browser cache or using a different browser. If the problem persists, please fill out our service request form for assistance.
To log out, click on the "Logout" option located in the top-right corner of your Tasco Account.
Yes, Tasco Account is designed to be mobile-friendly. You can access it from your smartphone or tablet by using any web browser.
For issues related to your Tasco Account, click here.
For all other inquires including before delivery customer service, after delivery customer service or all other inquires, click here.
